Configuring Android Notifications

Your viewers may have complained that they never know when you go live, even though they are following you. This is understandably super frustrating! This guide is here to help! Read on for some steps you and your viewers can take to troubleshoot some common problems with Android phones receiving our notifications.

Battery Optimization

If your phone is running Android version 6.0.1 or higher, your battery optimization may be preventing StreamCraft from sending you notifications.

Android 6.0.1+

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Tap the 3 vertical dots and choose Battery Optimization.
  4. Tap the down arrow and choose All Apps.
  5. Tap StreamCraft, then tap Don’t Optimize.

Android 7+

  1. From the app drawer, tap Settings.
  2. Select Apps.
  3. Find and tap StreamCraft.
  4. Select Battery, then tap Optimize Battery Usage.
  5. Select the Apps not Optimized option and change it to All Apps.
  6. Find StreamCraft in this list and set to Don’t Optimize.
  7. When you’re done, you want the StreamCraft app Battery Usage to be “Not optimized”.

Android 9+

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Choose Adaptive Battery.
  4. Tap Restricted Apps, and make sure StreamCraft is not listed.

Permissions

Double check that you have all the relevant permissions enabled, so that the StreamCraft app can get notifications to you!

  1. From the app drawer, tap Settings.
  2. Select Apps.
  3. Find and tap StreamCraft.
  4. Scroll down to “Notifications” and make sure all are allowed.
  5. Now scroll down to “Apps that can appear on top” and make sure it is set to ‘On’.

Auto-Start / Auto-Launch

Many Android phones have a feature called “Auto-Start” or “Auto-Launch” that not only allows an app to run in the background, but also will send notifications even if your phone is turned off. Usually this feature is located somewhere in ‘Settings’.

HUAWEI

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Scroll down to App Launch.
  4. Scroll down to the StreamCraft app, and make sure the slider is turned OFF.
  5. This should open a new prompt where you can manage the Auto-Start features manually. Turn all of these sliders ON.
  6. Note that depending on your Huawei model, you may find this feature in a different location.

OPPO

  1. From the app drawer, tap Settings, and then Security.
  2. Select Privacy Permissions, then Start up manager.
  3. Scroll down to the StreamCraft app, and make sure the slider is turned ON.

ASUS ZENFONE

  1. From the app drawer, tap Settings.
  2. Tap Power Management.
  3. Select Auto-start Manager.
  4. Find the StreamCraft app, and make sure the slider is ON (aka set to ‘Allow’).

XIAOMI

  1. From the app drawer, tap Settings.
  2. Tap Permissions.
  3. Tap Autostart.
  4. Toggle the StreamCraft app ON.

Other Settings

There are other settings you can play around with depending on your phone model, to further optimize your phone for receiving StreamCraft notifications.

ONE PLUS

Sometimes the Storage settings of One Plus phones can mess with how you receive notifications, so make sure your app storage gets cleared normally!

  1. From settings, go to System.
  2. Scroll down to Recent app management.
  3. From here, make sure Normal clear is enabled.

OPPO

OPPO phones have their own dedicated Battery and Energy Saver modes that can be modified, which can impact notifications.

  1. Navigate to Settings, then Battery.
  2. First make sure that Low Power Mode is set to OFF.
  3. Next tap Energy Saver, and locate the StreamCraft app.
  4. Make sure the sliders for Background Freeze, Abnormal Apps Optimization, and Doze are all set to OFF.

Didn’t see your phone information here? Email support@streamcraft.com with your phone model and OS information, and we’ll help you troubleshoot!

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